GLLG (Glenn Llopis Group) and HAOP (Healthcare in the Age of Personalization) Logos showcasing that HAOP is a GLLG healthcare leadership portal

Personalization is Healthcare's Transformation

The future of healthcare is being defined by employees and patients as consumers whose needs and expectations must be met for the organization to succeed. But healthcare leadership has not been trained to practice personalization – failing to acknowledge the symbiotic relationship between the two and their impact on health outcomes.

As featured in Forbes and the Journal of Healthcare Management

Healthcare in the Age of Personalization 2024 Summit Logo
Healthcare in the Age of Personalization 2024 Summit Logo

Summit Date: June 5-6

Step into the future of healthcare that is being defined by employees and patients as consumers. Join the 2024 HAOP Virtual Summit to identify your readiness to lead in ways that matter most to those you serve.

Join the 2024 HAOP Summit to identify your readiness to lead in ways that matter most to those you serve.

PRE-REGISTER NOW
Glenn Llopis, Forbes Contributor since 2010, ACHE Member and President of GLLG
Forbes and American College of Healthcare Executives (ACHE) Logos side by side

Featuring Glenn Llopis, Forbes Contributor, ACHE Faculty Member and President of GLLG, as the moderator!

Featuring Top Healthcare Speakers:

Meg Aldrich
Associate Adninistrator, Corporate Communications
Keck Medicine of USC
Jeannie Virden
Enterprise Chief Human Resources Officer
Central Health
Alen Voskanian, MD, MBA
Chief Operation Officer
Cedars Sinai
Gyasi Chisley
Managing Director & Head of Corporate Healthcare
PNC Healthcare
Anthony Betz
Business Manager, Nursing Operations 
Wellstar Health System
John Baldwin
Chief Operating Officer
TriStar Southern Hills Medical Center-HCA Healthcare
Daniel Gandarilla, EdD, SPHR
SVP, Chief HR Officer, Executive Services
Advocate Health
Rebekah Marsh, BSN, RN 
Clinical Nurse Educator
Harborview Medical Center-UW Medicine
Cara Williams
Chief Human Resources Officer
Cottage Health
Meg Aldrich
Associate Adninistrator, Corporate Communications
Keck Medicine of USC
Jeannie Virden
Enterprise Chief Human Resources Officer
Central Health
Alen Voskanian, MD, MBA
Chief Operation Officer
Cedars Sinai
Gyasi Chisley
Managing Director & Head of Corporate Healthcare
PNC Healthcare
Anthony Betz
Business Manager, Nursing Operations 
Wellstar Health System
John Baldwin
Chief Operating Officer
TriStar Southern Hills Medical Center-HCA Healthcare
Daniel Gandarilla, EdD, SPHR
SVP, Chief HR Officer, Executive Services
Advocate Health
Rebekah Marsh, BSN, RN 
Clinical Nurse Educator
Harborview Medical Center-UW Medicine
Cara Williams
Chief Human Resources Officer
Cottage Health

Topics for Discussion:

Day 1

Thought Leadership Opportunities

Session 1:

Adopting the Personalization Mindset

Healthcare leadership must pivot to value-based, personalized care, focusing on patients and employees as growth drivers, not costs.
Navigating Change in Healthcare

Session 2:

Personalization Requires a Transformed Organizational Culture

Personalization in healthcare hinges on culture, valuing individuals, and leveraging technology and analytics.
Commitment to Inclusion

Session 3:

Personalization Requires New Leadership Skills

This session will address urgent updates in healthcare leadership skills, focusing on team building, resilience, inclusivity (DEI), and proactive change management.
Contribute to Industry Insights

Session 4:

Personalization Must be Operationalized

This session covers personalizing healthcare by overcoming traditional barriers and fostering a culture of belonging and innovation through strategic questions.
Workplace Culture Healthcare

Session 5:

Personalization Must be Evident in Your Employer Brand

Session on boosting talent attraction with strong employer branding, strategic actions, and feedback for trust and reputation enhancement.

Day 2

Healthcare C-Suite Roundtables

Session 1:

Navigating Healthcare’s Operational Unknowns: Seeing Around the Corners

Session on healthcare operations leaders addressing efficiency, tech challenges, and driving transformation in a disruptive environment.
From Volume to Value

Session 2:

What Nursing Can Teach Physicians and CEOs About Leadership

Session on leveraging nurses' empathy, adaptability, and patient-first approach to inspire inclusive leadership and collaborative culture in healthcare.
Consumerism Healthcare

Session 3:

Patient Experience, Safety, Quality and Equity in the Age of Personalization

Session on personalized healthcare improving patient care, safety, and equity, focusing on individual needs and addressing privacy and equity challenges.
Transforming Technology in Healthcare

Session 4:

Boosting Patient Experience in a Digital Era: Pros and Cons

Session on enhancing healthcare with technology like telehealth and AI, while preserving personalized care and ensuring accessibility for all patients.
Modernizing Healthcare

Session 5:

Healthcare System Branding: Earning Patient Trust in Their Most Vulnerable State

Session on building patient trust with authenticity, empathy, and a question-focused approach, moving beyond traditional institutional methods.

Stop Leading with Outdated Standards

Discover the Benefits of Attending the 2024 HAOP Conference:

Experience new ways of leading at the 2024 Healthcare in The Age of Personalization® Virtual Summit. Learn from top healthcare leaders why industry’s transformation must account for what matters to both employees and patients and how their symbiotic relationship directly impacts health outcomes. This summit will dig-deep into time-sensitive, groundbreaking topics that have been neglected due to outdated leadership standards.

PRE-REGISTER NOW
Network

Network With Healthcare Leaders

The Healthcare in The Age of Personalization® Virtual Conference provides an opportunity to network with leaders in the healthcare industry. Attendees can benefit from connecting with other professionals and learning about current trends, emerging technologies, and advancements in the field.
Virtual Format

Virtual Format

With its virtual format, anyone with access to an internet connection can participate in the conference from anywhere in the world. This makes it accessible to those who may not have been able to attend an in-person conference due to distance or cost constraints.

valuable insights

Valuable Insights

The Healthcare in the Age of Personalization® Virtual Conference offers a wide range of keynotes from experts in the field, as well as practical conversations covering topics such as patient centricity, consumerism in healthcare, data analysis, digital transformation, inclusive patient care systems, and population health management. Attendees can gain valuable insight into the latest developments in healthcare from experienced professionals.

Overcome the most common Healthcare Barriers:

Pioneers in adaptive methodologies, GLLG seamlessly aligns personalization skills with your organization’s strategy, propelling innovation and growth.

GLLG (Glenn Llopis Group) Logo in white, with a blue dot at the center, representing GLLG's healthcare solutions.

Our measurable approach to identifying and overcoming these barriers allows us to help your organization create a healthy work environment where people know they matter as individuals. This is the essence of Healthcare in the Age of Personalization.

01

Unclear Organizational Goals and Ineffective Operational Processes

02

Ineffective Use of Individual Capacities

03

Hierarchical Imbalance

04

Inconsistent Collaboration and Individual Connectedness

05

Lack of Women and Diverse Talent in Leadership

06

Workforce Shortages and Skills Deficiencies

07

High Workload and Staff Turnover Rates

08

Aging Demographics in Senior Leadership Positions

09

Inability to See Operational Efficiencies Within Organizational Volatility

Operationalize Healthcare Personalization with GLLG Solutions. Start By:

1.

1. Building Personalization Skills

WHAT

Personalization is seeing and treating people as individuals, whether those people are patients or staff. It is achieved when people know they matter.

HOW

GLLG leads healthcare providers and their leaders through a three-phased process that includes measurable assessments, training regimens and solution co-design activities.

WHY

Those who participate learn valuable personalization skills for activating themselves and others to contribute, collaborate and pursue an organization’s core values in their own authentic ways. They:

  • Learn how to identify and remove operational and leadership barriers that limit people from contributing at their highest capacity
  • Better understand diversity of thought as a source of strength, and inclusion as a fuel for growth

  • Discover and gain clarity about how to utilize your leader’s full range of capacities, many that have never been unleashed and/or effectively utilized.

GLLG training is not just about learning, it’s also an experience about unleashing the organization’s identity and the leader’s individuality

Contribute to Industry Insights

Phase 1
ASSESS

Collaboratively conduct a thoughtful review of policies, programs, and behaviors that are inhibiting operational inclusion.
valuable insights

Phase 2
INTERRUPT

Co-design practices, communications, and training that address the conventions of assimilation
From Volume to Value

Phase 3
UNLEASH

Strategically deploy impactful solutions that reshape the environment, activate inclusion, and reinforce the organization's commitment to lead in the age of personalization.
Annette Walker, President at City of Hope Orange County

“Leadership in the Age of Personalization will move healthcare providers from the traps of standardization and unleash the powers of personalization. Glenn’s progressive thinking is for any leader and organization who cares about his or her people—and that should be all of us.”

Annette Walker, President, City of Hope, Orange County

2.

2. Operationalizing Personalization

WHAT

Operationalizing personalization is the act of adapting the way an organization functions to make it more likely that people at all levels build the skills and have the tools to see and treat people as individuals.

HOW

GLLG has a roadmap for scaling the mindset and practices of personalization throughout an entire organization. We examine these five foundational truths and train leaders how to address these truths at the level of individuals and at the level of the organizational culture:

  • Individuals have value: they want to be included.
  • Individuals are worthy: they want to be seen in their full humanity.
  • Individuals are unique: they want to be themselves.
  • Individuals have experience and insight: they want to do more.
  • Individuals have ideas: they want to explore their possibility.

We guide leaders through an intensive process of assessing where people, teams, operating units and the organization may be holding people back – and we facilitate co-design activities where participants can make measurable, actionable change that will lead to organizational growth.

WHY

Those who participate learn:

  • Learn how to identify and remove operational and leadership barriers that limit people from contributing at their highest capacity
  • Better understand diversity of thought as a source of strength, and inclusion as a fuel for growth

  • Discover and gain clarity about how to utilize your leader’s full range of capacities, many that have never been unleashed and/or effectively utilized.
Tom Jackiewicz, President University of Chicago Medical Center/UChicago Medicine Health System

“Glenn is leading a national conversation that is long overdue. His passion for encouraging leaders to nurture individuality and unleash the power of connectedness is just what executives need to hear right now. In healthcare organizations, that means we must be much more focused on patients as individuals rather than making patients adapt to what is convenient for us.”

Tom Jackiewicz, President University of Chicago Medical Center/UChicago Medicine Health System

Our Approach Acknowledges that
Personalization is Healthcare's Transformation

GLLG Healthcare Solutions: An image representing healthcare scientists working.

Healthcare is Changing

The individual revolution* is shifting power away from traditional institutions into the hands of individuals – and leaders and organizations are not prepared.

*As defined by RBC Capital Markets
GLLG Healthcare Solutions: An image representing a young healthcare worker and senior patient.

Personalization is Vital

Every healthcare leadership team needs to provide a personalized experience for two main constituencies: leaders and staff (internal), and patients and the community (external).
GLLG Healthcare Solutions: An image representing healthcare scientists working.

Most Don't Know Where to Begin

Most organizational cultures are designed to standardize rather than personalize. Organizational systems don’t take into account what matters to individuals.

GLLG offers a comprehensive suite of services, including leadership development programs, executive coaching, consulting services, and assessments all designed to unleash individuals and teams to discovery and utilize their full capacities.

Contribute to Industry Insights

Assessments

to establish a baseline for measurable results
On-Demand Access

Training

to guide groups of any size through GLLG’s leadership in the age of personalization methodology
Thought Leadership Opportunities

Coaching

to provide 1-on-1 guidance and attention.
Live Summit Icon

Flexible options

including intensive mode, self-guided mode, and colleague-facilitated mode.

Watch Highlights From Previous HAOP Summits

We are thrilled to present highlights from 2024 Healthcare in the Age of Personalization Summit! Discover key insights and innovations shared by brilliant minds in healthcare. If you missed last year's summit, don't worry – you can also access the 2023 highlights. Stay tuned for groundbreaking trends and best practices in personalized healthcare from both events.

Discover a new approach to healthcare leadership in today’s age of personalization for your organization with GLLG services

2.

Complimentary GLLG Thought Leadership Resources

A physician’s profound realization featured in the American Journal of Critical Care that emphasizes the misconception surrounding personalization in healthcare, highlighting that it often caters to the privileged few and focuses on surface-level patient desires rather than deeper values and needs.

Read More

2023 Healthcare in the Age of Personalization Summit Executive Summary: The document offers a comprehensive view of the evolving healthcare landscape, emphasizing the growing importance of personalization in healthcare practices and strategies

2023 Healthcare in the Age of Personalization Summit Executive Summary: The document offers a comprehensive view of the evolving healthcare landscape, emphasizing the growing importance of personalization in healthcare practices and strategies

Read More

In this paper, Mr. Llopis's paper highlights the role of personalization and inclusion in healthcare as a model for all industries, featuring insights from leading healthcare executives on addressing individual needs and acknowledging challenges.

In this paper, Mr. Llopis's paper highlights the role of personalization and inclusion in healthcare as a model for all industries, featuring insights from leading healthcare executives on addressing individual needs and acknowledging challenges.

Read More

This paper argues that mastering inclusion is crucial for leaders to shift from standardization to personalization, based on interviews with Fortune-500 executives. Llopis emphasizes it as a key growth strategy and leadership skill for adapting to today's business landscape.

This paper argues that mastering inclusion is crucial for leaders to shift from standardization to personalization, based on interviews with Fortune-500 executives. Llopis emphasizes it as a key growth strategy and leadership skill for adapting to today's business landscape.

Read More

Healthy Hispanic Living Website portal logo

Drawing from Mr. Llopis' Cuban heritage, Healthy Hispanic Living.com is a communications platform for healthcare providers to encourage Latinos to be self-advocates for their health and career growth through personalized storytelling.

Learn More

Over the past five years, we’ve been at the forefront of redefining leadership. We’ve facilitated thought provoking discussions, challenged conventional wisdom, and pushed for change. Here’s a look at our journey and the transformative summits we’ve successfully designed, led and produced.

Read More

Our Thought Leadership

Glenn Llopis’ Books Teach Healthcare Leaders How to Operationalize Personalization in a Healthcare System

Healthcare’s transformation must account for what matters to employees and patients, and how their symbiotic relationship directly impacts health outcomes. Llopis’ books teach healthcare leaders how to stop ruling by old-outdated standards and start leading with personalization. Llopis’ books provide actionable insights to develop high performance teams and cultures focused on elevating employee experiences, patient outcomes, and organizational resilience in today’s age of personalization.

Unleashing Individuality

Discover how to empower authenticity and unleash the full potential of individuals within your organization, navigating the challenges of hybrid workplaces and fostering true diversity and inclusion.

Leadership in the Age of Personalization

Move beyond standardization to lead with personalization, addressing the urgent need for leaders to adapt to the changing landscape by valuing individual identities and contributions.

The Innovation Mentality

Break the status quo with six essential strategies to reinvent leadership and work culture. Embrace diversity of thought to activate the full potential of your team and drive meaningful innovation.

Earning
Serendipity

Master the four skills necessary for creating good fortune in your career and business. Learn to see opportunities, sow seeds of entrepreneurship, nurture potential, and share your success with others.

LEARN MORE
Forbes Logo

GLLG Thought Leadership Featured in Forbes

As a leadership strategy contributor to Forbes since 2010, GLLG President, Glenn Llopis provides insights and advice that have helped countless professionals reach their leadership potential:

Healthcare Leadership In Crisis: Time For Reinvention

Personalization is reshaping healthcare's future, yet poses a challenge for unprepared leadership. It's time for healthcare leadership reinvention amidst resistance.

Read More

Healthcare Leaders: Start Caring About Your Employees, Not Just Patients

Investigate the healthcare paradox driven by a desire to help people, yet employees feel uncared for. Uncover the disconnect between caregiving and employee care.

Read More

Healthcare Leaders: Stop Sacrificing Health For Scaling Outdated Standards

Learn about healthcare’s fatal flaws, and how to fix it by embracing a personalization mindset to put patients first.

Read More

A visual representation of GLLG (Glenn Llopis Group) 3D Logo with cloudsA visual representation of 3D clouds

About GLLG

For more than 15 years, GLLG has been a pioneer in adaptive methodologies, helping Fortune 500 companies and healthcare providers design, develop and implement two critical growth strategies:

  • High-performance leaders, teams, and cultures focusing on inclusion and the power of individuality.
  • Align an organization’s business strategy with their talent capacities to scale disruptive growth

Through executive summits, intensive coaching, scalable training, proprietary assessments, and customized strategies for enterprise-wide deployment – GLLG helps healthcare leaders build systems that put ideas into action.

In 2019, GLLG started the Leadership in the Age of Personalization movement to help organizations and their leaders become more resilient and reinvention ready as the power of balance began to shift away from traditional institutions into the hands of individuals (i.e., employees, patients and consumers). A shift ignited by the limitations of old, outdated standardized ways of working, leading and conducting business that didn’t account for what mattered to employees, patients and consumers.

Learn more about
GLLG Solutions:

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Leadership Platform:

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