The future of healthcare is about more than just patient care—it's about the people who deliver it. In this groundbreaking manifesto, Glenn Llopis calls on healthcare leaders to break free from the inertia that holds them back and reinvent how they lead with personalization. This manifesto challenges outdated leadership models and urges leaders to embrace the Age of Personalization.
Experience new ways of leading at the 2024 Healthcare in The Age of Personalization® Virtual Summit. Learn from top healthcare leaders why industry’s transformation must account for what matters to both employees and patients and how their symbiotic relationship directly impacts health outcomes. This summit will dig-deep into time-sensitive, groundbreaking topics that have been neglected due to outdated leadership standards.
With its virtual format, anyone with access to an internet connection can participate in the conference from anywhere in the world. This makes it accessible to those who may not have been able to attend an in-person conference due to distance or cost constraints.
The Healthcare in the Age of Personalization® Virtual Conference offers a wide range of keynotes from experts in the field, as well as practical conversations covering topics such as patient centricity, consumerism in healthcare, data analysis, digital transformation, inclusive patient care systems, and population health management. Attendees can gain valuable insight into the latest developments in healthcare from experienced professionals.
Pioneers in adaptive methodologies, GLLG seamlessly aligns personalization skills with your organization’s strategy, propelling innovation and growth.
Our measurable approach to identifying and overcoming these barriers allows us to help your organization create a healthy work environment where people know they matter as individuals. This is the essence of Healthcare in the Age of Personalization.
01
Unclear Organizational Goals and Ineffective Operational Processes
02
Ineffective Use of Individual Capacities
03
Hierarchical Imbalance
04
Inconsistent Collaboration and Individual Connectedness
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Lack of Women and Diverse Talent in Leadership
06
Workforce Shortages and Skills Deficiencies
07
High Workload and Staff Turnover Rates
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Aging Demographics in Senior Leadership Positions
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Inability to See Operational Efficiencies Within Organizational Volatility
1.
WHAT
Personalization is seeing and treating people as individuals, whether those people are patients or staff. It is achieved when people know they matter.
HOW
GLLG leads healthcare providers and their leaders through a three-phased process that includes measurable assessments, training regimens and solution co-design activities.
WHY
Those who participate learn valuable personalization skills for activating themselves and others to contribute, collaborate and pursue an organization’s core values in their own authentic ways. They:
GLLG training is not just about learning, it’s also an experience about unleashing the organization’s identity and the leader’s individuality
“Leadership in the Age of Personalization will move healthcare providers from the traps of standardization and unleash the powers of personalization. Glenn’s progressive thinking is for any leader and organization who cares about his or her people—and that should be all of us.”
Annette Walker, President, City of Hope, Orange County
2.
WHAT
Operationalizing personalization is the act of adapting the way an organization functions to make it more likely that people at all levels build the skills and have the tools to see and treat people as individuals.
HOW
GLLG has a roadmap for scaling the mindset and practices of personalization throughout an entire organization. We examine these five foundational truths and train leaders how to address these truths at the level of individuals and at the level of the organizational culture:
We guide leaders through an intensive process of assessing where people, teams, operating units and the organization may be holding people back – and we facilitate co-design activities where participants can make measurable, actionable change that will lead to organizational growth.
WHY
Those who participate learn:
“Glenn is leading a national conversation that is long overdue. His passion for encouraging leaders to nurture individuality and unleash the power of connectedness is just what executives need to hear right now. In healthcare organizations, that means we must be much more focused on patients as individuals rather than making patients adapt to what is convenient for us.”
Tom Jackiewicz, President University of Chicago Medical Center/UChicago Medicine Health System
GLLG offers a comprehensive suite of services, including leadership development programs, executive coaching, consulting services, and assessments all designed to unleash individuals and teams to discovery and utilize their full capacities.
We are thrilled to present highlights from 2024 Healthcare in the Age of Personalization Summit! Discover key insights and innovations shared by brilliant minds in healthcare. If you missed last year's summit, don't worry – you can also access the 2023 highlights. Stay tuned for groundbreaking trends and best practices in personalized healthcare from both events.
2.
Healthcare leadership demands reinvention: our capacity to be self-directed in our own transformationefforts and in our organization’s response to personalization. But this requires leaders to embracethe reinvention mindset cycle: “learn. unlearn, relearn and repeat.”
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A physician’s profound realization featured in the American Journal of Critical Care that emphasizes the misconception surrounding personalization in healthcare, highlighting that it often caters to the privileged few and focuses on surface-level patient desires rather than deeper values and needs.
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2023 Healthcare in the Age of Personalization Summit Executive Summary: The document offers a comprehensive view of the evolving healthcare landscape, emphasizing the growing importance of personalization in healthcare practices and strategies
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In this paper, Mr. Llopis's paper highlights the role of personalization and inclusion in healthcare as a model for all industries, featuring insights from leading healthcare executives on addressing individual needs and acknowledging challenges.
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This paper argues that mastering inclusion is crucial for leaders to shift from standardization to personalization, based on interviews with Fortune-500 executives. Llopis emphasizes it as a key growth strategy and leadership skill for adapting to today's business landscape.
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Drawing from Mr. Llopis' Cuban heritage, Healthy Hispanic Living.com is a communications platform for healthcare providers to encourage Latinos to be self-advocates for their health and career growth through personalized storytelling.
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Over the past five years, we’ve been at the forefront of redefining leadership. We’ve facilitated thought provoking discussions, challenged conventional wisdom, and pushed for change. Here’s a look at our journey and the transformative summits we’ve successfully designed, led and produced.
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Healthcare’s transformation must account for what matters to employees and patients, and how their symbiotic relationship directly impacts health outcomes. Llopis’ books teach healthcare leaders how to stop ruling by old-outdated standards and start leading with personalization. Llopis’ books provide actionable insights to develop high performance teams and cultures focused on elevating employee experiences, patient outcomes, and organizational resilience in today’s age of personalization.
Discover how to empower authenticity and unleash the full potential of individuals within your organization, navigating the challenges of hybrid workplaces and fostering true diversity and inclusion.
Move beyond standardization to lead with personalization, addressing the urgent need for leaders to adapt to the changing landscape by valuing individual identities and contributions.
Break the status quo with six essential strategies to reinvent leadership and work culture. Embrace diversity of thought to activate the full potential of your team and drive meaningful innovation.
Master the four skills necessary for creating good fortune in your career and business. Learn to see opportunities, sow seeds of entrepreneurship, nurture potential, and share your success with others.
Personalization is reshaping healthcare's future, yet poses a challenge for unprepared leadership. It's time for healthcare leadership reinvention amidst resistance.
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Investigate the healthcare paradox driven by a desire to help people, yet employees feel uncared for. Uncover the disconnect between caregiving and employee care.
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Learn about healthcare’s fatal flaws, and how to fix it by embracing a personalization mindset to put patients first.
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Learn how your organization’s culture might be blocking your efforts to treat patients and employees with the personalization they crave.
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These four leadership skills are essential if you want an organizational culture that promotes personalization.
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Learn the five indicators that will help you measure whether or not your organization practices personalization.
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Learn to invest in employees in ways that support their humanity. Authentic investments are the only way to show potential employees the personalization they crave.
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Learn why seeing patients as individuals—honoring their values and family dynamics—can pave the way for a more inclusive and effective approach to healthcare.
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Learn why it’s so hard to transform healthcare, from operations administrators talking about misaligned incentives, new technologies, and why healthcare is unique.
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Four lessons from nurses on how CEOs and others can lead with personalization, advance new ideas, connect with employees, and keep the workforce engaged.
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Learn from two doctors why the U.S. healthcare patient experience can’t improve until the entire industry is overhauled.
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Learn how to build a trusted healthcare brand by first embodying trust, by meeting the needs of younger generations, and by accounting for what matters to the individual.
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Technology can improve patient experience in the digital era, but there are still many barriers. Learn about the possibilities and what’s keeping them from becoming real.
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Don’t get overwhelmed by the healthcare industry’s challenges: get inspired. Learn six strategies for seeing and acting on new opportunities.
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For more than 15 years, GLLG has been a pioneer in adaptive methodologies, helping Fortune 500 companies and healthcare providers design, develop and implement two critical growth strategies:
Through executive summits, intensive coaching, scalable training, proprietary assessments, and customized strategies for enterprise-wide deployment – GLLG helps healthcare leaders build systems that put ideas into action.
In 2019, GLLG started the Leadership in the Age of Personalization movement to help organizations and their leaders become more resilient and reinvention ready as the power of balance began to shift away from traditional institutions into the hands of individuals (i.e., employees, patients and consumers). A shift ignited by the limitations of old, outdated standardized ways of working, leading and conducting business that didn’t account for what mattered to employees, patients and consumers.
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